Updated on August, 2024.
Your privacy is extremely important to us. To shield you, we offer this policy explaining our online practices and the alternatives you may make approximately in the manner your facts are accrued and used.
Prospect Accel CRM assures you that all our customer/users’ information is held confidential. We never sell our customer list or our customer information under any circumstances. All the customer information collected, such as name, email address, phone number, web address, social media handles, mailing address, billing information, or any other information related to third-party integrations is collected for the sole purpose of providing the best services to our customers and to keep them abreast of the improvements to our product and services.
We will send product updates, special offers, or promotional notices via mail, email, or voice broadcast, from time to time, to our customers and prospects who express interest and request such information. The customer/prospect can always opt out of receiving such offers/notifications by following the ‘opt-out’ link on the specific communication or by contacting Prospect Accel CRM directly.
Our prospect/customer lead statistics are equivalent to our purchaser statistics for us. All information with relation to leads generated with the aid of using our clients or other statistics accumulated mechanically with the aid of using our clients is held in strict confidence.
Prospect Accel CRM has ever-increasing integrations with third-party software and services. We promise high data security for all the information shared by our integration partners. We collect information for integration purposes, commission checks, and tax compliance.
The following section of the policy describes how Prospect Accel CRM collects and uses the information you provide while creating an account in Prospect Accel CRM.
Also, it describes the options made available to you regarding the same and how you can access and update this information.
Personally identifiable information identifies you or can be used to identify or contact you. Examples of personally identifiable information may include your name, IP address, company name, job title, address, e-mail address, telephone number, and billing and credit/debit card information.
We do not sell any of your information, private or otherwise. Your personal information will only be gathered and used in compliance with current privacy and data protection regulations. To grant you access to Prospect Accel CRM, we must gather and handle some personal data. To use our services, you will be required to check a box indicating that you agree to provide this data if you register with us for the services. We have the legal justification necessary to process your personal data under applicable law. You are always free to change your mind and withdraw your consent.
Customers can produce and distribute, market, and sell, materials and services using our Subscription Service. When customers use our product, they may collect Personal Data such as first and last name, email address, physical address, phone number, or other information about you. According to our customer terms of service, we refer to the data that our customers provide or gather via the product as "Customer Data."
Please read the customer terms of service carefully.
Customer terms: https://prospectaccel.com/legal/customer-terms-of-service
The nature of personal data that our customers may decide to gather or handle through the Subscription Service, as well as the content of their webpages or profiles, is not under our control. We keep our customers' information on the servers of our service providers, but we process it as a processor on their behalf and in compliance with our customer terms of service, which forbid us from using the data for any purpose other than that which is required by law or as needed to deliver and enhance the subscription service.
Before transferring the personal data to Prospect Accel for processing, our customers must comply with any laws or regulations requiring notice, disclosure, and/or consent. They are also in charge of controlling and updating the information they process using the Subscription Service.
When you or any of the users in your Prospect Accel account interact with the Subscription Service, we gather usage statistics, based on your preferences and permissions. Metrics and details about how you use and engage with the Subscription Service are included in usage data. Examples include the most frequently used product features and the frequency with which specific features (like processes) are activated in your account.
When you sign up for the Subscription Service and Trends services, you provide account information to Prospect Accel, which we use to send you transactional emails or in-app notifications about billing, account management, and other administrative issues. We may also use email or in-app notifications to notify you of security events and to provide you with updates on our Customer Terms of Service or other legal agreements.
We use your personal data for customer support purposes, such as troubleshooting technical issues and product outages or bug analysis.
Your account details and customer data are used to deliver your products and services. For instance, we use your email address to set up your user account when you register for the product. We use your payment details to handle payments for paid subscription use. We use your information to authenticate your sign-in and to manage customer support.
We gather usage information about how you or your users utilize our products or services. This information is then used to create and enhance our products or services. For instance, we analyze usage data to identify trends and usage patterns across the product. This helps us identify new features and integrations that our users might be interested in.
We use Customer Data for ‘device-getting-to-know’ (a method of ML-based Data Analysis) that helps
positive merchandise and improvement of capabilities with the Subscription Service and comparable
merchandise and services. You might also opt out of getting your Customer Data used for
‘device-getting-to-know’ via
Email: support@prospectaccel.com
We use your account data to research and assist in saving you against incidents. We can also use this data to meet legal requirements. We use your personal data to confirm personal accounts, and new product sign-ups, and to locate and save your product from abuse. This consists of imposing our Acceptable Use Policy. https://prospectaccel.com/legal/acceptable-use-policy
We utilize log files to generate overall statistics concerning your usage of the websites, encompassing details such as your interactions with our platforms, and your geographical location upon logging in (for analytics, export control, and regulatory compliance). The log files are also used to enhance the navigational experience.
We also gather and log your IP addresses for security and debugging objectives. This includes activities like monitoring access patterns and probing security events and incidents. For these intentions, we correlate this automatically captured data with other personal information you've furnished, such as your name, email address, physical address, and telephone number.
The legal grounds for gathering and utilizing the Personal Data outlined above will vary depending on the nature of the Personal Data and the particular circumstances of its collection. Generally, we acquire Personal Data from you after we have obtained your consent to do so, when it's necessary for the execution of a contract with you, or when the processing aligns with our legitimate interests and doesn't supersede your personal data protection interests or fundamental rights and freedoms. Additionally, in certain instances, we may be legally obligated to collect Personal Data from you.
We may disclose Personal Data to third-party service providers to aid in the support of our websites, products, and services. For instance, we engage service providers for tasks such as data hosting, application development, marketing, sales support, and customer service. Sharing your information with these service providers may be necessary to provide you with information about products or services. This could involve tasks such as refining prospect lists, analyzing data or conducting statistical analysis on your usage of the Subscription Service or interactions on our websites, providing marketing support, processing credit card payments, enhancing the information you've provided to us to offer improved service, advancing and refining our products and services, and delivering customer service or support. These service providers are prohibited from utilizing Personal Data for any purposes other than those stated, and they are obligated to uphold the confidentiality of your information. Whenever we share your information in this manner, we explicitly require the third-party service providers to acknowledge and comply with our privacy and data protection policies and standards. Information you provide to us will be used to offer improved service, advancing and refining our products and services, and delivering customer service or support.
We may collaborate with trusted partners of Prospect Accel to reach out to you based on your request to receive such communications, assist us in conducting statistical analysis, offer sales support, or provide customer assistance. These partners are strictly forbidden from utilizing your Personal Data for any purposes other than those specified, and they are obliged to uphold the confidentiality of your personal data.
Furthermore, we engage in partnerships with reputable third parties to furnish you with co-marketing content that we believe may be pertinent to you. In the event of your engagement with these co-marketing partners, we will inform you about the entities with whom we are sharing data and provide a link to the privacy policy of the co-marketing partner. This will allow you to explore options for opting out of communications with the partner if desired.
Our websites may offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose any information through our public message boards, blogs, or forums (including profile information associated with the account you use to post the information) it may be read, collected, and used by any member of the public who accesses these websites. Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you may disclose in this way. In some cases, we may not be able to remove your information, in which case we will let you know when we are unable to and why.
We retain the authority to utilize or divulge Personal Data if mandated by law or if we reasonably deem such action necessary to safeguard our rights, ensure your safety or that of others, investigate fraud, or comply with legal obligations such as a court order or legal process. It's important to note that if you utilize the Subscription Service, Customer Data is treated as Confidential Information, and it's advisable to review the Confidentiality terms outlined in the Customer Terms of Service for comprehensive details. To gain further insight into how Prospect Accel shares data concerning requests for customer information, please refer to our Data Disclosure and Transparency Report. https://prospectaccel.com/legal/data-disclosure-policy-and-transparency-report
We employ a range of security technologies and protocols to safeguard Personal Data against unauthorized access, use, or disclosure. The Personal Data provided is stored on computer servers within a controlled, secure environment, shielded from unauthorized access, use, or disclosure. We implement appropriate physical, technical, and organizational measures to ensure the protection of all Personal Data.
The duration for which we retain the information we gather about you varies based on the nature of the information and our methods of collection and storage. Following a reasonable timeframe, we will either delete or anonymize your information. If deletion or anonymization is not immediately feasible, we will securely store your information and segregate it from any additional use until deletion becomes feasible.
Once we no longer have a legitimate business requirement to process Personal Data, we proceed to securely delete the information or anonymize it. If neither option is immediately viable, we securely store Personal Data and isolate it from any further processing until deletion becomes feasible.
If you have chosen to receive marketing communications from us, we keep records of your marketing preferences for a reasonable duration from the last instance you showed interest in our content, products, or services. This could be indicated by actions such as opening an email from us or discontinuing the use of your Prospect Accel account. Information derived from cookies and other tracking technologies is retained for a reasonable duration from the date it was generated.
When you visit our websites, create a Prospect Accel account, or inquire for additional information about Prospect Accel, we automatically gather information through tracking technologies such as cookies and tracking pixels.
If you utilize our website services, we may employ various website navigation methods, including tracking technologies like cookies and web beacons, to gather and retain information from you. This website navigation data encompasses standard details from your web browser (such as browser type and language), language preferences, time zone, your Internet Protocol (IP) address, your interactions on our websites, URL and page metadata, installation particulars (like operating system type and application version), system crash data, system activity, and hardware configurations. Additionally, we may automatically compile and store specific information in activity logs, including how you engage with our websites, your search inquiries, and your IP address.
We collaborate with third-party ad networks to exhibit advertisements/ banners on our website or to oversee our advertising on other platforms. These ad network partners utilize cookies and web beacons to gather data about your activities across this and other websites, enabling them to deliver targeted advertisements tailored to your interests. When you visit such websites, their privacy policy will be applicable to the use of that particular website. You are advised to go through those policies before using their services. Prospect Accel will not be responsible for your logging into such websites.
You may opt-out by using email: support@prospectaccel.com
Personal Data Request
Access, Correction, or Deletion: You can request access, correction, updates, or deletion of Personal Data.
You have the option to challenge our processing of Personal Data, request restrictions on the processing of Personal Data, or ask for the portability of Personal Data.
If we have obtained and processed your Personal Data based on your consent, you have the right to withdraw your consent at any time. However, withdrawing your consent will not invalidate any processing that occurred prior to your withdrawal, nor will it affect the processing of your Personal Data that was carried out based on other lawful grounds aside from consent.
You retain the right to lodge a complaint with a data protection authority regarding our collection and utilization of Personal Data.
We will promptly address your request to modify, rectify, or erase your personal data and inform you of the steps taken. However, in certain circumstances, your rights may be constrained. This may occur if fulfilling your request would impede the rights of others, our capacity to provide a service you've requested, or our ability to adhere to our legal obligations and safeguard our legal rights.
You have the option to unsubscribe from our marketing communications through any of the following methods:
For all Prospect Accel Communication, send a mail to support@prospectaccel.com
Customers do not have the option to opt out of receiving transactional emails pertaining to their account with us or the Subscription Service.
Our customers bear sole responsibility for managing their marketing emails and other communications. We are unable to unsubscribe you from their communications. Individuals who engage with Prospect Accel customers can unsubscribe from our customers' marketing communications by clicking on the "unsubscribe" link given at the bottom of their emails, or by reaching out to them directly.
This section pertains exclusively to California consumers. In this context, "Personal Information" is defined as outlined in the California Consumer Privacy Act ("CCPA"). It delineates how we gather, utilize, and disclose the Personal Information of California consumers in our capacity as a business, along with the rights afforded to such residents.
The California Consumer Privacy Act ("CCPA") mandates that businesses disclose whether they engage in the sale of Personal Information. As a business, Prospect Accel does not sell Personal Information. We may, however, share Personal Information with authorized service providers or business partners who have agreed to adhere to our contractual restrictions concerning the retention, utilization, and disclosure of such Personal Information.
If you encounter difficulty accessing this Privacy Policy due to a disability or any physical or mental impairment, please reach out to us, and we will arrange to provide you with the necessary information in an alternative format that you can access.
California residents should read our Prospect Accel Privacy Policy for California Residents in conjunction with this Privacy Policy. Prospect Accel Privacy Policy for California Residents explains Prospect Accel's commitment to comply with California law and applies to the personal information of California residents collected in connection with the Services.
If you have any inquiries regarding this Privacy Policy or our privacy procedures, or if you have a disability and require access to this notice in an alternative format, please do not hesitate to reach out to us.
We will never sell Personal Data to any third party.
Our websites, products, and services are not designed for or directed at children under 16, and we do not knowingly or intentionally collect Personal Data about children under 16. If you believe that we have collected Personal Data about a child under 16, please contact us via support@prospectaccel.com so that we can promptly delete the information.